Delete your CARAOK account

In the app (the fastest way)

1. Open CARAOK on your phone and sign in.
2. Go to the Profile tab, then Settings.
3. Tap Delete account.
4. Enter your password and confirm with Delete my account.

Your account is deleted right away and you are signed out on every phone and TV. This cannot be undone.

By email

If you cannot open the app, send an email to [email protected] with the subject "Delete my account". Send it from the email address of your CARAOK account, so we know the request is yours; we do not delete an account on a request from another address. We confirm by email and delete the account within 30 days.

Pro and Pro Home subscriptions

• Bought on caraok.party: deleting the account cancels the subscription at once (the time left is not refunded) and deletes the cards saved with Stripe.
• Bought in the app (Apple or Google): cancel your Apple/Google subscription in the store first (App Store: Settings → your name → Subscriptions; Google Play: Payments & subscriptions). Deleting the CARAOK account does not stop the store billing.

Bar owners (CARAOK Commercial)

If you own a bar on CARAOK Commercial, the account cannot be deleted while the bar's plan runs, because the bar would be left without an owner. Write to [email protected] first: we hand the bar over to another person or remove it, and then you can delete your account. Staff and managers who are not the owner can delete their account at any time; their PIN stops working.

What is deleted

• Your profile: display name, username, photo, cover, bio and privacy settings.
• Your karaoke life: performances, history, streaks, badges, songbook, song preferences and recent searches.
• Your voice recordings and Studio songs: every recording you made with the Studio voice layer is deleted from our servers, the audio files included, not only the list. This includes Studio songs you shared with friends or made public. Their public song pages stop working.
• Your coins and Stars balance, and the gifts you sent or received, are no longer linked to you.
• Your My Album (the photos, videos and booth strips you saved there): erased at once, at the latest within 30 days.
• The photos you added to a party or an event, with their comments and likes.
• At karaoke bars: the venues you follow, your visits, your reviews (and the owner's replies to them), the photos you added to a venue page, and your "suggest an edit" notes.
• The ratings, tags and reviews you gave and received. Room Scores of other singers are recalculated without your ratings.
• Friends, friend requests and the people you blocked.
• Your chat messages, voice messages, places you shared in a chat, reactions and seats in party rooms.
• The TVs you linked and every signed-in session.
• Your email address and password. The email address and username can be used again for a new account.

What is kept, without your name

As the Privacy Policy says, we delete or anonymise your personal information within 30 days. A few records stay because the law requires it or because they belong to someone else's books; none of them is linked to a name, photo or public profile any more:

• Purchase and coin records: the record of each purchase (product, amount, date, the store's order number) is kept for legal, tax and refund reasons, for as long as the law requires, and then deleted. Your card details never reach us.
• Bills at karaoke bars: a bar keeps its own books. Your orders and your share of a bill stay in the bar's records as "Guest", without your name or account.
• Venue activity: your orders, bookings and bill parts at karaoke bars are part of the bar's own records. They are kept by the bar, and by CARAOK where we hold them for the bar, as required by law and for the bar's accounts. They show as "Guest" or "Deleted user", without your name or account. Your follows, visits, reviews and photos at bars are deleted (see above).
• Bookings at karaoke bars: the bar keeps the date, time, number of people and whether it was confirmed, shown as "Deleted user"; your note and your account link are removed.
• Safety records: a report about abuse may be kept for a limited time so we can act on it.

Aggregate statistics, such as how many songs were sung in a month, are not personal and stay.

Before you go

• Keep a copy: in the app, Settings → Download my data gives you a file with your information. Do this first, deletion cannot be undone.
• Remove only some things: you can delete single performances from your profile, hide them with the privacy settings, or unlink a TV in Home TV, without deleting the account.

Questions

Write to [email protected].