Terms of Use

Accounts and eligibility

• You must be at least 13 years old to use CARAOK. Buying coins, gifts or subscriptions, and redeeming partner vouchers, requires you to be an adult or to have a parent's permission.
• Give us accurate information and keep your sign-in details to yourself. You are responsible for what happens under your account.
• One person, one account. Do not create accounts to rate yourself, inflate scores or get around a block.

Where CARAOK is available

CARAOK is not offered in sanctioned or restricted countries or regions. Today these are North Korea, Iran, Myanmar, Cuba, Syria, Russia and Belarus, and the regions of Crimea, Sevastopol, Donetsk and Luhansk. You may not use a VPN or other means to get around this. We may suspend accounts that do. Paid plans of a suspended account are not renewed.

Acceptable use

CARAOK is a place to sing with friends. Keep it that way:

• Treat the people in the room, and the people you review, with respect. No harassment, hate speech, threats, nudity or sexual content (and never any sexual content involving minors), violence, or illegal content.
• Ratings and reviews must be about the performance. Do not use them to insult, stalk or pressure anyone, and do not trade or buy ratings.
• Do not spam the queue or the chat, impersonate others, or post other people's private information.
• Do not try to break, overload or reverse-engineer the service, scrape it, or use it for anything unlawful.
• Follow the house rules of any venue or home you are singing in.

We may remove content, hide reviews, pause features or close accounts that break these rules. You can report any content or person in the app, and block anyone.

Zero tolerance for objectionable content and abusive users

CARAOK has zero tolerance for objectionable content (including harassment, hate speech, threats, nudity, sexual content, content that sexualises minors, violence, illegal content and spam) and for abusive users. By creating an account or using CARAOK you agree not to post such content. Our filter blocks or masks objectionable words. You can report any message, post, review, comment, photo or profile, and block anyone. We review every report within 24 hours; we remove content that breaks these terms and suspend or permanently remove the accounts that posted it. Blocking someone hides their content from you right away and tells our team.

Your content

Your performances, recordings, reviews, photos and messages remain yours. So that CARAOK can work, you give us a worldwide, non-exclusive, royalty-free licence to store, process, display and stream that content within the service: on your profile, in rooms, on the TV, in party recaps and on the Rating Board, according to your privacy settings. The licence ends when you delete the content or your account, except for copies that other people have already shared within the service or that we must keep for legal reasons. You confirm that you have the right to post what you post.

YouTube and other people's songs

CARAOK does not own the songs. Many songs play through the official YouTube embedded player, which means the video comes from YouTube and is subject to the YouTube Terms of Service. CARAOK never downloads, caches, separates or alters YouTube audio or video. If you own a song or recording and believe it is being used on CARAOK without permission, write to [email protected] and we will review it promptly.

Subscriptions

The basics of CARAOK are free: joining a party, queuing songs, rating, friends and your profile. Free accounts also have limits (for example saved Studio recordings per month, and hosting a party at home for a number of minutes a day with a number of phones). CARAOK Pro and CARAOK Pro Home are optional paid plans that lift those limits and add features; the current plans and limits are shown in the app.

Auto-renewal. A plan is billed monthly and renews automatically every month until you cancel. Cancel any time. Your plan stays active until the end of the period you already paid for, and then stops. We do not charge you again after you cancel.

Paid from the first day. Free is the way to try CARAOK. A paid plan starts, and is charged, the moment you subscribe.

Where you buy decides the price. On caraok.party you pay in Canadian dollars (CAD) through our payment provider, Stripe, and you manage or cancel on caraok.party. Buying in the iPhone or Android app costs more, because Apple and Google keep a fee; you then pay in your store's currency and manage or cancel in the store. Prices on caraok.party are the same for everyone and can change for new purchases; we tell you before a renewal price changes.

Refunds. For plans bought on caraok.party, write to [email protected] within 7 days of the first charge and we will refund it. For plans bought in the app, the refund rules of Apple or Google apply. If a payment fails, we keep your plan for 3 days so you can fix your card, and then the account goes back to Free. Your recordings and your coins are never deleted when a plan ends; the free limits apply again.

Pro Home hosting. Pro Home lets you host on one TV at a time. If you start a party on another TV, the party on the first TV ends.

Coins, gifts and Stars

Later on, CARAOK will sell coins that you can turn into virtual gifts for other singers, and singers who receive gifts collect Stars. Coins, gifts and Stars are virtual items with no cash value. They cannot be exchanged for money, and they can be used only inside CARAOK or, where available, for vouchers offered by partner businesses under their own conditions. Purchased coins do not expire. We may change the gift catalogue and the way Stars can be used, and we may reverse gifts that result from fraud, refunds or chargebacks.

CARAOK Friends, Points and Vouchers

Points. When someone you brought to CARAOK keeps paying for a plan, you earn Points for each paid period. Points have no cash value. They cannot be sold, bought, cashed out or transferred to another person, and they are not money or a stored balance of money. You can also turn available Stars into Points at the rate shown in the app. This cannot be undone.

Who is your friend. Each account can be linked to one inviter only, the first one, through a TV code, an invite link or an invite code. We do not link accounts that look like the same person, such as the same device or the same email, and we may remove links and Points that come from misuse. People under 18 can be linked but do not earn Points.

When Points count. Points wait for 7 days after a payment, so that a refund can still be taken back. If a payment is refunded or charged back, the Points for it are taken back, and if you have already used them, you cannot use new Points until the difference is covered. A partial refund does not take Points back. If a charge-back is decided in our favour, the Points come back.

Expiry. Points expire after 12 months in which nothing happens in your Wallet. We email you 30 days before. Any earning, converting or using of Points restarts the 12 months.

Vouchers. You can use Points for vouchers, such as a voucher for a bar that accepts CARAOK vouchers or a partner voucher. Points do not buy days of a CARAOK plan. A voucher is valid for 6 months. A bar voucher that is not used up on one bill keeps what is left for a later bill, at any bar that accepts vouchers, until it expires. A voucher cannot be exchanged for cash and has no value if it is lost or expired. A bar voucher is accepted only at venues that chose to accept CARAOK vouchers and under that venue's own rules, for example it never pays for alcohol for a person under the legal age. Plan days are redeemed on caraok.party, are for people 18 and over, and start when your current plan ends.

Bars. A bar that accepts CARAOK vouchers agrees that CARAOK may credit the value of the vouchers it takes against the bar's next CARAOK bill instead of paying it in cash, and that vouchers wrongly accepted are the bar's responsibility.

Changes and ending. We may change the rates, the catalogue and the rules for new Points, and we may end the program with 60 days' notice. During those 60 days your Points stay redeemable.

Ending your account

You can delete your account at any time from the app settings or by emailing us. We may suspend or close an account that breaks these terms, harms other people or exposes the service to legal risk. If we close your account for a reason other than a breach, any unused prepaid subscription period is refunded through the store you bought from, where its rules allow it.

What we are not responsible for

CARAOK is provided "as is". We work hard to keep it running, but we cannot promise it will always be available, error-free or compatible with every TV and phone. We are not responsible for songs, videos or other content supplied by YouTube or other third parties, for what other users say or do, or for the goods and services of venues and partner businesses. To the extent the law allows, CARAOK's total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights that consumer law gives you and that cannot be excluded.

Changes to these terms

We may update these terms as CARAOK grows. The date at the top shows the latest version. For important changes we will tell you in the app or by email before they take effect. If you keep using CARAOK after that, the new terms apply.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute will be brought before the courts of British Columbia, unless the consumer law where you live gives you the right to use your local courts.

Contact

Questions about these terms: [email protected].